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COVID-19 has been a sustained and global crisis with a strong continual impact on daily life. Staying accurately informed about COVID-19 has been key to personal and communal safety, especially for essential workers— individuals whose jobs have required them to go into work throughout the pandemic—as their employment has exposed them to higher risks of contracting the virus. Through 14 semi-structured interviews, we explore how essential workers across industries navigated the COVID-19 information landscape to get up-to-date information in the early months of the pandemic. We find that essential workers living through a sustained crisis have a broad set of information needs. We summarize these needs in a framework that centers 1) fulfilling job requirements, 2) assessing personal risk, and 3) keeping up with crisis news coverage. Our findings also show that the sustained nature of COVID-19 crisis coverage led essential workers to experience breaking points and develop coping strategies. Additionally, we show how workplace communications may act as a mediating force in this process: lack of adequate information in the workplace caused workers to struggle with navigating a contested information landscape, while consistent updates and information exchanges at work could ease the stress of information overload. Our findings extend the crisis informatics field by providing contextual knowledge about the information needs of essential workers during a sustained crisis. 

During the COVID-19 pandemic, local news organizations have played an important role in keeping communities informed about the spread and impact of the virus. We explore how political, social media, and economic factors impacted the way local media reported on COVID-19 developments at a national scale between January 2020 and July 2021. We construct and make available a dataset of over 10,000 local news organizations and their social media handles across the U.S. We use social media data to estimate the population reach of outlets (their “localness”), and capture underlying content relationships between them. Building on this data, we analyze how local and national media covered four key COVID-19 news topics: Statistics and Case Counts, Vaccines and Testing, Public Health Guidelines, and Economic Effects. Our results show that news outlets with higher population reach reported proportionally more on COVID-19 than more local outlets. Separating the analysis by topic, we expose more nuanced trends, for example that outlets with a smaller population reach covered the Statistics and Case Counts topic proportionally more, and the Economic Effects topic proportionally less. Our analysis further shows that people engaged proportionally more and used stronger reactions when COVID-19 news were posted by outlets with a smaller population reach. Finally, we demonstrate that COVID-19 posts in Republican-leaning counties generally received more comments and fewer likes than in Democratic counties, perhaps indicating controversy.